Our dispatch calendar keeps Oahu crews on-call for same-day support, while we reserve flights to Maui, Hawaii Island, and Kauai every week. Emergencies on neighbor islands usually see a technician within 24–48 hours because we pre-stage refrigerant, tools, and vehicles with our airline partners.

Absolutely. Our client success team emails resident managers, security desks, and HOA boards with digital work orders as soon as the job is booked. We handle elevator reservations, loading dock passes, and certificate-of-insurance requests so you stay compliant without extra phone calls.

Yes. For North Shore, Hana, Kohala, and other remote areas we assign technicians comfortable with 4x4 access and limited utilities. Crews travel with portable power, vacuum pumps, and refrigerant recovery equipment so we can work even if the property is off-grid.

Oahu visits include travel inside the base rate. Neighbor island work adds airfare and freight at cost—itemized on the estimate—and we always confirm the amount before tickets are purchased. Property managers can consolidate visits so multiple units share the same trip expense.

Call our 24/7 hotline any time indoor temperatures climb above safe levels, refrigeration equipment fails, medical equipment is at risk, or guests are checking in soon. We prioritize seniors, medical conditions, server rooms, and short-term rentals with arrivals, and we text updates as the crew heads your way.

Technicians carry temporary solutions such as portable spot coolers, dehumidifiers, and moisture sensors. We can isolate the air handler, treat standing condensate, and loan equipment so finishes, flooring, and inventory stay protected until permanent parts arrive.

We warehouse OEM blower motors, inverter boards, contactors, and UV-protected fan shrouds for the brands most common across the islands (Daikin, Mitsubishi, Fujitsu, Carrier). Salt-air rated replacements ride with the crew so we can close most repairs on the first visit.

Yes. Every emergency visit includes photos, moisture readings, and service notes uploaded to our customer portal. We submit manufacturer warranty paperwork and can send signed reports to your insurance adjuster or property manager within 24 hours.

We typically recommend inverter-driven mini-splits, VRF systems, and high-efficiency central air with coastal-rated condensers. These handle year-round humidity, partial-load conditions, and frequent cycling better than standard single-stage equipment.

Outdoor units receive factory or field-applied anti-corrosion coatings, stainless hardware, and sacrificial anodes. We plan layouts with prevailing winds in mind and schedule rinse-down visits for shoreline properties.

We file mechanical, electrical, and building permits with the City & County of Honolulu as well as Maui, Hawaii, and Kauai counties when required. Our coordinators manage HECO load calculations, HOA approvals, and energy code documents so your project stays on track.

Definitely. We pair high-efficiency systems with smart thermostats, demand-response controls, and collaborate with your solar installer to balance loads, enroll in demand-response programs, or stage battery backups for critical zones.

We recommend bi-annual maintenance (spring and fall) for homes and quarterly visits for vacation rentals or oceanfront properties. Heavy-use commercial systems may need monthly filter service because salt and vog accumulate quickly.

Yes. Our Island Comfort Plans include calendar reminders, priority scheduling, coil cleanings, drain flushes, and annual refrigerant checks. Members receive discounted emergency diagnostics and documented service logs for warranty compliance.

Technicians sanitize drain pans, treat coils with antimicrobial solutions, and can install UV purification or high-MERV filtration designed for vog and volcanic ash. We also monitor humidity levels to recommend dehumidifiers when needed.

Rinse condenser coils with fresh water monthly, change or clean filters, trim vegetation back 2 feet, and sweep lanais to reduce salt buildup. If you're traveling, set the thermostat to 78°F and leave fans on low to keep air moving.

We maintain the licenses, insurance certificates, and documentation most AOAOs and property managers require. Technicians check in with front desks, follow quiet-hour policies, and upload before-and-after photos for board records.

Yes. We deliver guest-ready handoff sheets with thermostat instructions, filter schedules, and emergency contacts. For short-term rental permits we provide maintenance logs, refrigerant recovery records, and energy efficiency notes.

We craft custom SLAs with 4-hour response targets, quarterly performance reviews, and dedicated account managers. Remote monitoring, trend logging, and after-hours coverage keep occupants comfortable even during peak season.